Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FDFOP2064A Mapping and Delivery Guide
Provide and apply workplace information

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FDFOP2064A - Provide and apply workplace information
Description This unit of competency covers the skills and knowledge required to identify, collect and provide information to convey meaning to others.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit typically targets the worker responsible for applying basic communication skills and providing information to support work practices. Information is previously generated and may be in a written or verbal form. Information can include data, charts, instructions, operating procedures, codes, production information, and simple reports (e.g. a breakdown report). Information can be provided to other members of a team, a supervisor, or maintenance staff. Communication skills include verbal and non-verbal methods and basic literacy according to the level of work information needs.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Provide and apply information to suit workplace and audience requirements
  • Information requirements for work operations are identified
  • Information is collected and assessed
  • Information is selected and structured in a logical way to convey meaning to others
  • Appropriate methods are used to communicate effectively with others
       
Element: Respond to information requests
  • Information requests are processed promptly and courteously
  • Effective listening and verbal communication skills are applied to obtain information
  • The nature of requests is clarified
  • Appropriate information is provided in response to requests
  • Information is provided in a form appropriate to the enquirer
  • Requests are referred to the appropriate personnel where they fall outside area of responsibility
       
Element: Use and maintain workplace information
  • A range of information sources is accessed to support work requirements
  • Information is recorded in appropriate formats according to workplace reporting requirements
  • Work is conducted in accordance with workplace environmental guidelines
  • Information is analysed to meet work requirements
  • Effective listening and verbal communication skills are applied to exchange information
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

use, interpret and apply work-related information presented in a variety of forms

select and apply communication methods to present information to others

respond to information requests

record and maintain information in required work formats.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

advice on work roles and responsibilities

opportunities to interact with others using typical workplace communication processes

typical group forums, such as work groups and committees

typical workplace information

information systems and procedures

standard forms and equipment (as required) for recording workplace information.

Method of assessment

This unit should be assessed together with other units of competency relevant to the function or work role. Examples could be:

FDFOP1007A Participate effectively in a workplace environment

FDFOP2005A Work in a socially diverse environment

TLIK107C Use infotechnology devices and computer applications in the workplace.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to:

identify and access information to undertake work responsibilities

seek information from people in the workplace to support work roles and responsibilities

ascertain or clarify information requirements by asking questions

prepare simple written or verbal presentations that structure and present information in a logical sequence

present information appropriate to audience and information purpose, such as use of graphs and/or diagrams as appropriate (the audience may include people from diverse cultural backgrounds and with people with limited ability to speak or understand English)

participate with others to achieve work outcomes using interactive communication processes

participate in group discussions and processes as required, including demonstrating active listening skills and participating constructively in discussions

respect and, where appropriate, represent the views of others

record information in required format/s

apply effective listening, questioning and verbal skills

apply reading and writing skills to the level required by work operations

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of:

communication channels, including consultative arrangements established in the workplace

common colloquial and technical terms relating to work function

sources of information and advice relating to work responsibilities

methods and technologies used to access, record and store workplace information, including print, and screen-based systems as relevant to the workplace

presentation techniques to convey information on a range of typical workplace subjects appropriate to the audience

recognition of different personal communication styles and appropriate communication options

recognition of cultural diversity as appropriate in the workplace

reporting roles and responsibilities

interpersonal skills including active listening, questioning, seeking and responding to feedback

basic meeting procedures to identify and achieve meeting/discussion outcomes

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workplace information

Workplace information may include:

standard operating procedures (SOPs)

specifications

production schedules and instructions

signs and symbols

materials safety data sheets (MSDS)

manufacturers' advice

standard forms and reports

Information to be accessed/conveyed

Information to be accessed/conveyed may be verbal, written and/or screen based and may include:

symbols

charts

signs

data

instructions

pictures and diagrams as relevant to own work

Typical subjects for communication

Typical subjects for communication include:

work functions

shift handovers

company policies and codes of practice

rights and responsibilities

procedures

employment conditions and entitlements

Interactive communication processes

Interactive communication processes include:

active listening

turn taking

questioning and tolerating the views of others

seeking and providing constructive feedback

Recording and/or accessing information electronically

Recording and/or accessing information electronically does not require an understanding of the programs used and the function involves limited interaction, such as simple keyboard operations.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information requirements for work operations are identified 
Information is collected and assessed 
Information is selected and structured in a logical way to convey meaning to others 
Appropriate methods are used to communicate effectively with others 
Information requests are processed promptly and courteously 
Effective listening and verbal communication skills are applied to obtain information 
The nature of requests is clarified 
Appropriate information is provided in response to requests 
Information is provided in a form appropriate to the enquirer 
Requests are referred to the appropriate personnel where they fall outside area of responsibility 
A range of information sources is accessed to support work requirements 
Information is recorded in appropriate formats according to workplace reporting requirements 
Work is conducted in accordance with workplace environmental guidelines 
Information is analysed to meet work requirements 
Effective listening and verbal communication skills are applied to exchange information 

Forms

Assessment Cover Sheet

FDFOP2064A - Provide and apply workplace information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FDFOP2064A - Provide and apply workplace information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: